Bosfams Online Store was designed to make your shopping as simple. We understand that you have some questions while browsing or shopping at our online shop.

Q: Are your products hand made?
A: Yes, all our products are hand made.

Q: Who makes the products?
A: Products are made by women from Bosnia and Herzegovina.

Q: Do you accept credit cards?
A: Yes. We do accept all major credit cards.

Q: How will I be charged for my order?
A: Bosfam uses 2Chekout services to bill you for your order. Once you choose the item you want to purchase you will be transferred to secure 2Chekout web site where you’ll be led through easy and secure process of authorizing payment.Your purchase is a direct transaction between you and 2Chekout. Charges will appear on your credit card or PayPal statement as 2Chekout.

Q: How safe is online shopping with Bosfam?
A: You do not have to worry about credit card safety when you are shopping with Bosfam. Your personal data is protected with the highest security standards. All of your personal information, including credit card number, name, and address, is encrypted so that it cannot be read as it travels over the Internet. The 2Checkout services that we use to bill your order is certified to meet the Payment Card Industry Data Security Standard (PCI DSS).

Q: What are the shipping costs?
A: There is no additional charge for shipping, as it is included in the listed price.

Q: How do you ship orders?
A: All orders are shipped with DHL making our shipments safe and always on time.

Q: How long does shipping itself take?
A: Once your order is produced, it will take around 3-5 working days for DHL to deliver your order.